Delivery & Returns Policy

Delivery Information

We’re a UK-based business and currently deliver within the United Kingdom only.

Delivery Times

Orders are usually dispatched and delivered within 3–7 working days.

Delivery times are estimates and may occasionally be affected by busy periods, adverse weather, or courier delays.

Delivery Charges

Any delivery charges will be clearly shown at checkout before you place your order.

Live Plants

Because we sell live plants, we may sometimes adjust dispatch dates to make sure your plants arrive in the best possible condition.

We package all plants carefully to protect them in transit. Please note that natural variation in plant size, shape, and colour is completely normal.

Delivery Issues

Please double-check your delivery address and contact details when ordering. Unfortunately, we can’t be responsible for delays or failed deliveries caused by incorrect or incomplete information.

If your order hasn’t arrived within 7 working days, please get in touch and we’ll investigate with the courier.

Returns & Refunds

Live Plants

Damaged, Unhealthy, or Incorrect Items

If your order arrives damaged, unhealthy, or incorrect, please contact us within 24 hours of delivery.

To help us resolve this quickly, please include:

Clear photos of the plants

Photos of the packaging (where possible)

We’ll review the issue and, where appropriate, offer a replacement or a refund.

Order Cancellations

You can cancel your order any time before dispatch.

Once your order has been dispatched, it can’t be cancelled. and will need to be returned

To cancel an order, please contact us as soon as possible.